Chargebacks911 Overview

• Founded: 2012
• Employees: ~350

Chargebacks911 Podcast Highlights

✅ Chargebacks911 supports hundreds of thousands of clients worldwide, including banks, merchants, and tech companies.

✅ Benjamin attributes career growth to continuous self-development, problem-solving, and integrity in leadership.

✅ International expansion success starts with markets similar to your own and hiring local, culturally aligned teams.

Episode Summary

In this episode, Benjamin Bridwell, President of Chargebacks911, shares his journey rising through the ranks of a global fintech company specializing in chargeback management solutions. With a client base reaching hundreds of thousands and a team of over 350 employees across multiple continents, Chargebacks911 has established itself as the leading solution in its industry.

Benjamin discusses the keys to scaling a business globally, including the importance of understanding cultural differences, hiring local talent, and dominating one market before moving to the next. He also shares personal leadership insights, including lessons from the book Good to Great, the importance of continuous improvement, and how striving to provide value across every part of the organization contributed to his rise from team member to president.

The conversation also explores the universal applicability of Chargebacks911’s solutions, given their relevance to any transaction involving Visa, MasterCard, Amex, Discover, or alternative payment methods. Whether you’re growing your career, expanding globally, or improving your business processes, this episode is packed with insights on leadership, scale, and global strategy.

Chapters

00:00 Intro

00:09 Company Stats

00:41 Company Overview and Global Presence

01:20 Leadership and Personal Development

02:34 International Expansion Strategies

04:46 Keys to Career Advancement

06:20 Connect with Chargebacks911

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